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Taxi drivers can no longer say NO to passengers during rush hour
Update: 2019-08-30     Source: Lifeofguangzhou.com

Getting a taxi—especially during peak times or at busy locations—can be extremely difficult in most big cities, as taxi drivers often refuse to provide service. They often base their refusals on the passengers' destinations and pretexts like shift changes.

Guangzhou taxi drivers, however, will no longer be allowed to change shifts during the morning and evening rush hours, or use shift changes as an excuse to turn down passengers, according to a new taxi code of conduct issued by the city’s Municipal People’s Congress on August 23.

Under the new rules, passengers can refuse to pay fares if a driver switches off the taxi’s meter while driving, charges extra fees, refuses to provides invoices, carries more than one passenger without permission, or fails to complete service for personal reasons.

The rules will further regulate the city’s online taxi-hailing market as relevant apps, such as Didi and Meituan, become more popular in residents’ daily lives. The rules stipulate that drivers who receive orders online should display a board or a sign—In Service (电召服务中)—to show that they are on their way to meet passengers.

Taxi-hailing platforms should also ensure the consistency of online information and offline drivers and vehicles, and shall not arrange service orders through covert bidding.

The new rules also stipulate that after receiving passengers' complaints, the city’s transportation department shall conduct investigations objectively and impartially, make decisions and inform the complainants within 10 working days.

The new code of conduct will take effect as of November 1.

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