To reduce the cross-infection in hospitals and help control the spread of the novel coronavirus pneumonia epidemic, a number of hospitals in Guangzhou are offering online medical consultation for residents. Health officials recommend non-emergency patients to use this internet service for consultation and prescription instead of visiting hospitals.

Some hospitals even offer discounts for online consultation on various diseases, while others provide free consultation on novel coronavirus only.


Sun Yat-sen Memorial Hospital, Sun Yat-sen University 中山大学孙逸仙纪念医院

Through the hospital’s cell phone application (逸仙互联网医院APP), patients can enjoy 50 percent off from February 10 to the end of the epidemic when consulting a doctor online by words and pictures, or posting a query to a doctor via a live-stream video. The words and pictures consultations cost 10 to 30 yuan, and video consultations cost 100 to 300 yuan. The service is available before noon, with no limitation on the number of patients.

Only patients in follow-up visits currently are allowed to be prescribed drugs through video consultation in Guangdong province. The costs of the drugs are not covered by social medical insurance. Patients can have the drugs delivered to their homes or purchase them at a drugstore with a prescription.

Website: http://www.syshospital.com/Category_155/Index.aspx

The First Affiliated Hospital, Sun Yat-sen University 中山大学附属第一医院

Patients can enjoy 60 percent off when using online words and pictures consultation services via the hospital’s cell phone application (掌上中山一院APP) during the epidemic. They also can enjoy free consulting in the case of high fever.

Website: http://en.gzsums.net/

The Third Affiliated Hospital, Sun Yat-sen University 中山大学附属第三医院

The hospital offers free online medical consultation and psychological consultation, as well as free consulting on cases involving high fever, via a mini-program (云上三院) on the Chinese social media, WeChat.

Website: http://www.zssy.com.cn:8080/index

Free online consultation on novel coronavirus

Hospitals in Guangzhou provide free online consultation regarding novel coronavirus, answering questions about the prevention and treatment of the disease. Patients with symptoms of infection, such as fever, cough and a general feeling of being unwell can opt for this service at various local hospitals. Here is the guidance for consultations at a number of hospitals.

Guangdong Provincial Hospital of Chinese Medicine 广东省中医院
1. Follow the WeChat account of the hospital (gdhtcmfwh)
2. Tap “门诊服务 (outpatient service)”— “新冠肺炎 (novel coronavirus pneumonia)”
3. Choose a doctor for consultation

Nanfang Hospital of Southern Medical University 南方医科大学南方医院
1. Follow the WeChat account of the hospital (Nanfang_Hospital)
2. Tap “就医指引 (medical guide)”— “新冠免费咨询 (free consultation on novel coronavirus pneumonia)”

Scan to access the mini-program of the following hospitals

Zhujiang Hospital of Southern Medical University 南方医科大学珠江医院

The Third Affiliated Hospital of Southern Medical University 南方医科大学第三附属医院

The First Affiliated Hospital of Jinan University 暨南大学附属第一医院

The Second Affiliated Hospital of Guangzhou Medical Hospital 广州医科大学附属第二医院

The Affiliated Shunde Hospital of Jinan University 暨南大学附属顺德医院

Sun Yat-sen Memorial Hospital, Sun Yat-sen University 中山大学孙逸仙纪念医院

The First Affiliated Hospital of Guangzhou University of Chinese Medicine 广州中医药大学第一附属医院

The Third Affiliated Hospital, Sun Yat-sen University 中山大学附属第三医院